Relationship Rule does not get Saved when definedd in Different Operating Units (Doc ID 2396016.1)

Last updated on APRIL 30, 2020

Applies to:

Symptoms

On Test: 12.2.5 version, Runtime Catalog

ACTUAL BEHAVIOR
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Item relationship created in 2 operating units only works in one of the OU's

EXPECTED BEHAVIOR
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Expect the relationship to be available in both operating units

STEPS
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The issue can be reproduced at will with the following steps:

1. Created a custom relationship of type MAPPING in iStore Admin UI
2. Created a relationship from ProductA to ProductB under the OU1 operating unit
3. Logged into Customer UI to a Store connected to OU1Operating Unit
4. Searched for the ProductA and verified that the related item was visible in the product detail page.
5. Now logged into iStore Admin responsibility linked to OU2 responsibility, and verified that the same relationship was visible under the mapping rules
6. Logged into Customer UI to a Store connected to OU2 Operating Unit
7. Now searched for the ProductA, but could not view the same related item as before
 

Changes

The item relationship was not created for the 2nd org and no error was seen in the UI.
No row was inserted into ibe_ct_relation_rules for the new org.

Cause

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