My Oracle Support Banner

Unable To Add Dependent Contact Type To Healthcare Plans (Doc ID 2396131.1)

Last updated on MAY 14, 2018

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Advanced Benefits

When attempting to add dependent with particular contact relationship to our medical & dental plans, 
      (in this example it was contact type =  “Dependent in Military” )


Seeing the following error:


Error:
APP-BEN-91658: This contact is not eligible to be designated as a dependent for this Plan/Option

Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Employee with Dependent listed as Relationship Type = 'Dependent in Military'
2. Navigate to Enrollment Overrides form
3. Attempt to Override dependent into health plan (Medical and Dental) coverage
  - Seeing Error Pop as described above


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.