Purchase Order Approval Error The Document Manager Failed With Error Number 3 - PO_DOCUMENT_ACTION_CHECK.authority_checks

(Doc ID 2396320.1)

Last updated on MAY 14, 2018

Applies to:

Oracle Purchasing - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

After upgrade from base 12.1.3 or from 11.5.10.2 and some purchase orders fail in the approval process

ERROR
-----------------------
The Document Manager failed with error number 3.

Error Number 3 = Unknown Error.
Contact your system administrator.

Error Messages:
po.plsql.PO_DOCUMENT_ACTION_CHECK.authority_checks_setup:70:100ORA-01403: no data found - po.plsql.PO_DOCUMENT_ACTION_CHECK.authority_check:20:unexpected error in authority_checks_setup - po.plsql.PO_DOCUMENT_ACTION_PVT.do_action:110:unexpected error in action call


 Steps
--------------
1. Submit PO for approval
2. PO routed to approver (ok so far)
3. Approver responds with approve action (error)

 

Changes

 

Cause

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