Unable to reverse the receipt for Credit Card Error handling via Settlement Batches when DFF enabled for Receipt. (Doc ID 2396536.1)

Last updated on MAY 11, 2018

Applies to:

Symptoms

Error in 'Fetch Settlement Batch Clearing' program.

ERROR
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reverse_action: API error count 1
reverse_action: AR?AR_RAPI_DESC_FLEX_INVALID?N?DFF_NAME?AR_CASH_RECEIPTS?
ARP_CORRECT_CC_ERRORS.reverse_action: API EXCEPTION: ARP_CORRECT_CC_ERRORS.reverse_receiptUser-Defined Exception
Exception in ARP_CORRECT_CC_ERRORS.obtain_alternate_payment()
Exception in arp_correct_cc_errors.correct_remittance_errors()
Exception in arp_correct_cc_errors.cc_auto_correct

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Create Receipt in CONFIRMED status with DFF enabled
2) Run 'Automatic Remittances Master Program', This changes the state of receipt to 'Remitted'
3) Then, Run 'Create Settlement Batches', This will create the payment file and send it to bank
4) Now, Run 'Fetch Settlement Batch Clearing' program

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot reverse the receipt.

Changes

Cause