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How to Change Instance's Own Account from Depot Repair Shipment (Doc ID 2396608.1)

Last updated on MAY 09, 2018

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

How to make instance's own account automatically changed after re-ship repaired instance back to customer

Scenario is

Customer has many accounts, originally the instance is shipped to account1.  While during repair service, service request is raised from account2 and repaired instance will be shipped to account2.
 

Solution

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