Configurable Item Not Added To The Cart After Choose Finish Button and "IPL: Price Was Not Found On Price Lis" in the log is not displayed to the iStore user
(Doc ID 2396691.1)
Last updated on JULY 11, 2022
Applies to:
Oracle iStore - Version 12.2.6 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.6 version, Shopping Cart Related
ACTUAL BEHAVIOR
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IPL: Price was not found on price list - Not shown in iStore
Configured a Model in iStore and the configuration shows as complete, however, it is not getting saved to shopping cart.
One of the Options used in the configured Model was not present on price list.
Since no error message is displayed to users they are unable to know the cause why the completed configuration did not get saved to cart successfully.
EXPECTED BEHAVIOR
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Expect a pricing error to be returned to the user.
LOG
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The iStore Java debug log shows the pricing error "IPL: Price was not found on price list <price list name> for this item <item number> and uom <uom>"
STEPS
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The issue can be reproduced at will with the following steps:
Login to iStore as the IBE_CUSTOMER
Choose and configure a model
Configurator completes
Item not saved to the shopping cart
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |