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R12.2: Enter Journals Link Missing in Journal Approval Notification When Accessed as Proxy User (Doc ID 2396840.1)

Last updated on JULY 24, 2020

Applies to:

Oracle General Ledger - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

User A has journal approval notifications waiting in their worklist.
User B has been granted access to User A's worklist and has been instructed to approve the journals. To do so, User B will access User A's worklist via the standard Proxy/Switch User functionality.

When User B accesses a journal approval notification in user A's worklist via the Proxy/Switch User functionality, the Enter Journals link is not visible in the approval notification for User B to click on to review the journal before approval.

Changes

 Upgrade from 12.1.3 to 12.2.X

Cause

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