My Oracle Support Banner

Error Notification:Territory resource stamping error.Contract Number - XXX on Transfer of Warranty Contract (Doc ID 2397026.1)

Last updated on JUNE 11, 2018

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to transfer a warranty contract from one owner to another from Install Base responsibility, the newly warranty created do not have the Sales Person copied from the original contract, while customer do expect that
to happen. It also generates the notification "Territory resource stamping error.Contract Number - XXX"

The reason is, for contracts created by transfer of ownership in IB,salesperson is always derived from Territory Management even though a salesrep is preset on original contract.
During ownership transfer, salesrep is always derived from territories as part of the R12 change.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.