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Error "Overlapping labor times are not allowed.The labor time you have entered overlaps with labor times already entered for task <TASK_NUMBER>" While Creating Debrief Line (Doc ID 2397074.1)

Last updated on MAY 10, 2018

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Debrief / Field Service Report

When trying to convert the Service Request (SR) from old Operating Unit to New Operating Unit using Application Program Interface(API) ,The create debrief lines API is throwing below error and not able to create debrief lines.


ERROR
-----------------------
"Overlapping labor times are not allowed.The labor time you have entered overlaps with labor times already entered for task &TASK_NUMBER"



STEPS
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The issue can be reproduced at will with the following steps:
1. Login to SQL Developer
2. Execute a script to call csf_debrief_pub.create_debrief_line API to create a labor line

Observe the above error


Cause

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