Error While Adding A Service Line To A Quote

(Doc ID 2397124.1)

Last updated on MAY 13, 2018

Applies to:

Oracle Quoting - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On Test: 12.2.4 version, HTML User Interface

Error while adding a Service Line and entering Start Date:

ERROR
-----------------------
APP-236138: Error returned in ASO_PRICING_INT.Pricing_Order.
APP-236139: ORA-01403: no data found
APP-236051: An unexpected error has occured during processing of the ASO_QUOTE_HEADER information.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1.Login to EBS
2.Navigate to Quoting responsibility > Sales User
3.Query for the quote
4.Select the Quote Line (to which Service needs to be added), click on Actions > Service Items
5.Select the required Service Item (SUPPORT in this case) and click on Add to Quote
6.Go to the Tab Service, enter Start Date and Save
7. Getting error


Changes

 

Cause

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