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Debrief Error: "The Passed Operating Unit (9.99000...000E+125) Id entered is invalid or it does not exist in HR tables" (Doc ID 2397411.1)

Last updated on MAY 10, 2018

Applies to:

Oracle Field Service - Version 12.1.2 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

There is an error when submitting Debrief

Error:

Debrief error The Passed Operating Unit (9.990000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000E+125) Id entered is invalid or it does not exists in HR tables.
Please provide a valid Operating unit.

Steps:

1. Enter Debrief material line for an item with Serial Number
2. Submit the Debrief.

Business Impact:

Due to this issue, users cannot de-stock the item.

Cause

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