RMA Approval Notification Is Not Going to the Correct User
Last updated on MAY 11, 2018
Applies to:
Oracle Order Management - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Transaction Control
ACTUAL BEHAVIOR
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RMA Approval notification is not going to the correct user instead it is going to inactive user. When attempting to progress order header,
the following error occurs.
ERROR
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3205: 'XXX' is not a valid role or user name.
STEPS
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The issue can be reproduced at will with the following steps:
1. Order Management Super User responsibility
2. Navigate to Sales Order form
3. Create a RMA
4. Check the approval notification
Changes
Cause
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