RMA Approval Notification Is Not Going to the Correct User

(Doc ID 2397436.1)

Last updated on MAY 11, 2018

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Control

ACTUAL BEHAVIOR
---------------
RMA Approval notification is not going to the correct user instead it is going to inactive user. When attempting to progress order header,
the following error occurs.

ERROR
-----------------------
3205: 'XXX' is not a valid role or user name.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Super User responsibility
2. Navigate to Sales Order form
3. Create a RMA
4. Check the approval notification

Changes

 

Cause

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