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RMA Approval Notification Is Not Going to the Correct User (Doc ID 2397436.1)

Last updated on JANUARY 25, 2021

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ISSUE
---------------
RMA Approval workflow notification is not going to the correct user, instead it is going to an inactive user.
When attempting to progress the RMA header, the following error occurs:

ERROR
-----------------------

3205: 'XXX' is not a valid role or user name.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Order Management Super User responsibility
2. Navigate to Sales Order form
3. Create an RMA
4. Check the approval notification

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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