Collections Agent UI "Payment processing" Errors When More Than 185 Records Selected

(Doc ID 2397652.1)

Last updated on MAY 11, 2018

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Collections window throwing error when clicking on "Payment processing" button when you have selected more than 185 transactions

ERROR
-----------------------
ORA-01403: no data found
FRM-40735: WHEN-NEW-FORM-INSTANCE trigger raised unhandled exception ORA-06502.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Collections > query transaction > clicking on "Payment processing" button

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot able to complete payments

Cause

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