Orphaned Records In CS_INCIDENT_LINKS_EXT After Service Request Data Purge
Last updated on MAY 12, 2018
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
Orphaned records in cs_incident_links_ext still exist after running concurrent request 'Service request data purge' (CSSRPGP).
Service Request Purge program not purging records in cs_incident_links_ext table even though Service Requests are purged.
NOT EXISTS (
inc.incident_id = ext.from_incident_id );
From the ETRM, it states that this table shouldn't even be in use after 11.5.9, however it is getting populated.
Can development provide a script to purge records on cs_incident_links_ext?
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