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Agent Dashboard: How To Change Advanced Search To Default To Active = Null (Doc ID 2398549.1)

Last updated on MARCH 15, 2019

Applies to:

Oracle Customer Support - Version 12.2.6 and later
Information in this document applies to any platform.


What are the steps required to change the value of the Active Service Request Attribute in the Advanced Search page in the Agent Dashboard to null?


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