How To Change Advanced Search To Default To Active = Null In The Agent Dashboard ?

(Doc ID 2398549.1)

Last updated on MAY 18, 2018

Applies to:

Oracle Customer Support - Version 12.2.6 and later
Information in this document applies to any platform.

Goal

What are the steps required to change the value of the Active Service Request Attribute in the Advanced Search page in the Agent Dashboard to null?
 

Solution

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