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Can Not Find The Item In Debrief Transaction (Doc ID 2398679.1)

Last updated on MAY 14, 2018

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Debrief / Field Service Report


Unable to find any item in item List Of Values while trying to do debrief for Labor transaction

Need to be able to see list of Values in the item List of values while trying to do debrief for Labor transaction

The issue can be reproduced at will with the following steps:
1. Login to applications
2. Go to Field Service Responsibility and navigate to Field Service Dispatcher > Service Requests > Create Service Requests
3. Create Service Request data
4. Create Task
5. Click Debrief button
Debrief (Hyper Text Mark up language) HTML page opens
6.Try to create a Labor line
Enter Business process data, Service activity data. But when try to enter item there are no values in List of Values


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