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Can Not Find The Item In Debrief Transaction (Doc ID 2398679.1)

Last updated on MAY 14, 2018

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Debrief / Field Service Report

ACTUAL BEHAVIOR
---------------

Unable to find any item in item List Of Values while trying to do debrief for Labor transaction

EXPECTED BEHAVIOR
-----------------------
Need to be able to see list of Values in the item List of values while trying to do debrief for Labor transaction




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to applications
2. Go to Field Service Responsibility and navigate to Field Service Dispatcher > Service Requests > Create Service Requests
3. Create Service Request data
4. Create Task
5. Click Debrief button
Debrief (Hyper Text Mark up language) HTML page opens
6.Try to create a Labor line
Enter Business process data, Service activity data. But when try to enter item there are no values in List of Values



Cause

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In this Document
Symptoms
Cause
Solution
References


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