Service Activity is not Listed in the List of Values While Performing Debrief Return Transaction

(Doc ID 2398938.1)

Last updated on MAY 15, 2018

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Debrief / Field Service Report

ACTUAL BEHAVIOR
---------------
Service Activity List of Values is not showing values while performing Debrief transaction for Return Line


EXPECTED BEHAVIOR
-----------------------
Expect the Service Activity created to appear in the Service Activity List of Values while performing debrief return transaction



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Field Service Responsibility and Navigate to Field Service Dispatcher > Service Request > Create Service Request
2. Create Service Request
3. Create Task
4. Assign Task to a resource
5. Click debrief to create debrief transaction.

Observe that while trying to create Material Return transaction, the Service Activity List of Values is blank



Cause

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