Service Activity is not Listed in the List of Values While Performing Debrief Return Transaction

(Doc ID 2398938.1)

Last updated on MAY 15, 2018

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Debrief / Field Service Report

Service Activity List of Values is not showing values while performing Debrief transaction for Return Line

Expect the Service Activity created to appear in the Service Activity List of Values while performing debrief return transaction

The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Field Service Responsibility and Navigate to Field Service Dispatcher > Service Request > Create Service Request
2. Create Service Request
3. Create Task
4. Assign Task to a resource
5. Click debrief to create debrief transaction.

Observe that while trying to create Material Return transaction, the Service Activity List of Values is blank


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