Release Holds Window Does Not Pop up for Credit Check Failure Hold

(Doc ID 2399024.1)

Last updated on MAY 15, 2018

Applies to:

Oracle Order Management - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.7 version, Transaction Control

ACTUAL BEHAVIOR
---------------
Unable to manually release credit check hold when Sales Order exceed credit limit. The system does not bring up the Release Holds window as expected.

EXPECTED BEHAVIOR
-----------------------
Expect to be able to manually release the hold.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Super User responsibility
2. Navigate to Sales Order form
3. Query order number
4. Click Actions button on the Sales Order header, then click "Release Holds", the system does not bring up the Release Holds window as expected.


Changes

 

Cause

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