RMA Sales Order Lines Stuck In Awaiting Return Disposition Status And No Credit Memo Generated

(Doc ID 2399297.1)

Last updated on JUNE 06, 2018

Applies to:

Oracle Order Management - Version 11.5.10.1 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Goal

On : 11.5.10.1 version, Transaction Fulfillment

RMA Sales Order Lines Stuck in Awaiting Return Disposition Status and no credit memo is generated.

The reason these lines are stuck in Awaiting Return Disposition are due to quantity discrepancies that are caused by conversion from one UOM to another.
For example., their company works with control lot series and item UOMs conversions. Many times happens a little stock balances impacting the deliveries and issue material transactions.
Example: item 30095 has 1 box equivalent 30 units:

One Sales order with 10 units and 01 unit is converted in box to be 0,333333 (5 Decimal places)

LOT NUMBERS QTY (BOXES) QTY (UNITS)
11-SET-17_A000 0,06667 2,00010
15-SET-17_A001 0,23333 6,99990
24-AGO-18_A023 0,03333 0,99990
---------- ---------- ------------ -------------
TOTAL 0,33333 9,9999


Solution

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