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UPK: Helo Command Rejected: Need Fully-Qualified Hostname (Doc ID 2399396.1)

Last updated on JUNE 04, 2018

Applies to:

User Productivity Kit - Version 12.1.0.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.0.3 version, Knowledge Center

When using the "Ask an Expert" functionality in KCenter, an error message is received.

ERROR
-----------------------
KCenter: SendEmailForMonitoring() - To:...  From ....
Command parameter not implemented. The server response was: 5.5.2 :
Helo command rejected: need fully-qualified hostname

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to KCenter
2. Use the "Ask and Expert" functionality from the main page
3. Receive error message

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the "Ask an Expert" functionality as per their business needs.

Changes

 

Cause

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