My Oracle Support Banner

UPK: Helo Command Rejected: Need Fully-Qualified Hostname (Doc ID 2399396.1)

Last updated on JUNE 04, 2018

Applies to:

User Productivity Kit - Version and later
Information in this document applies to any platform.


On : version, Knowledge Center

When using the "Ask an Expert" functionality in KCenter, an error message is received.

KCenter: SendEmailForMonitoring() - To:...  From ....
Command parameter not implemented. The server response was: 5.5.2 :
Helo command rejected: need fully-qualified hostname

The issue can be reproduced at will with the following steps:
1. Login to KCenter
2. Use the "Ask and Expert" functionality from the main page
3. Receive error message

The issue has the following business impact:
Due to this issue, users cannot use the "Ask an Expert" functionality as per their business needs.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.