My Oracle Support Banner

Agent Dashboard - Need Customer Number or Registry ID In The Search And Select: Customer Name Pop Up LOV (Doc ID 2399504.1)

Last updated on MAY 16, 2018

Applies to:

Oracle Customer Support - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Agent Dashboard, Create Service Request region

ACTUAL BEHAVIOR
---------------
In the Agent Dashboard, Create Service Request, when using the Customer Name as the Search Key the Search and Select: Customer Name pop up does not include a customer number (or registry id or party number)

EXPECTED BEHAVIOR
-----------------------
Customer Number should be included on Search by Customer Name criteria

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Customer Support
2. Agent Dashboard > Create Service request
3. Search Customer by Customer Name criteria



Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.