CRM Issue With Attached Documents
Last updated on MAY 17, 2018
Applies to:Oracle Teleservice - Version 12.2 and later
Information in this document applies to any platform.
On CRM > UWQ > Service requests > Select any Service Request and click on the "Document Catalog" button.
ALL documents can be view, not just those related to CRM.
Is there a way that can restrict attachments to be viewed by only certain responsibilities or OUs?
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