Missing Contact Point TLX , Customer Site Communication Tab in R12

(Doc ID 2401289.1)

Last updated on MAY 29, 2018

Applies to:

Oracle Receivables - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.2 version, Customers Module

Customer contact point TLX  cannot be created from Customer Site Communication Tab in R12 from the Customer UI.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Customers standard form
2. Customers
3. Account details
4. Communication
5. Create contact point


Cause

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