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R12 E-Business Suite User Management Forgot Password Link (UMXLHELP.wft) Fails With Error 'Message not found. Application: FND, Message Name: UMX_LOGIN_HELP_UNEXPECTED_ERROR' or PLS-00306: wrong number or types of arguments in call to 'FORGOTTENPWD' (Doc ID 2401533.1)

Last updated on MAY 25, 2018

Applies to:

Oracle User Management - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms


E-Business Suite R12 User Management, User Interface Forgot Password UI related issues

 

 

 

 

 

The Forgot Password Login Assistance Link (UMXLHELP.wft) fails with the following error:

The issue can be reproduced at will with the following steps:
1. Click on Login Forgot Password Assistance Link
2. Same error happens for Forgot User Name option

Changes

Implemented Multi Nodes, DMZ, or Load Balancing.

Cause

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