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GPS Tracking Is Not recording Locations From Mobile Field Service Devices (Doc ID 2401845.1)

Last updated on MAY 22, 2018

Applies to:

Oracle Mobile Field Service - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3  Mobile Field Service

 

GPS tracking has been enabled on Mobile field service.    However when the technician sync's the device.  The following error is displayed:

Error:
CSF_GPS_UNKNOWN_ERROR (P_TEXT=-1400ORA-01400: cannot insert NULL into
("CSF"."CSF_GPS_DEVICES"."DEVICE_TAG"))


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enable GPS Tracking as per Note:  How to Enable GPS Location Based Task Scheduling (Doc ID 2237073.1)

Cause

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