UPK: 403 Error Accessing KCenter Root Page

(Doc ID 2402293.1)

Last updated on JUNE 04, 2018

Applies to:

User Productivity Kit - Version 12.1.0.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.0.2 version, Knowledge Center

When trying to open KCenter an error message is displayed.

Full path to DefaultEndUser.aspx file works.

ERROR
------------
"403 - Forbidden: Access is denied"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Type in the browser the KCenter URL
2. Receive error message

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access KCenter.

Cause

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