Sales Order Header Closed With Open Lines

(Doc ID 2402352.1)

Last updated on MAY 30, 2018

Applies to:

Oracle Order Management - Version 12.1 to 12.2 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
There are Sales Orders where Order Headers are closed though there are open lines attached to these orders.

 

EXPECTED BEHAVIOR
Order Headers should not get closed if there is any open sales order line attached to it. Order Header should get closed when all the lines in Sales Order get closed.

The following query can be used to find the orders with issue:

 

Cause

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