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Strategy Diagnostic Errors When Run at the Delinquency Level (Doc ID 2402490.1)

Last updated on MAY 23, 2018

Applies to:

Oracle Advanced Collections - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

When running the IEX Strategy Diagnostic at the Delinquency level, the following error occurs:


ERROR
-----------------------
EXCEPTION - ORA-00923: FROM keyword not found where expected caught when calling method 'IEXStrategyDiag.listdelinquencyStrategyAtBussLevel'
java.sql.SQLSyntaxErrorException: ORA-00923: FROM keyword not found where expected
at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:462)
at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:405)
at oracle.jdbc.driver.T4C8Oall.processError(T4C8Oall.java:931)
at oracle.jdbc.driver.T4CTTIfun.receive(T4CTTIfun.java:481)
at oracle.jdbc.driver.T4CTTIfun.doRPC(T4CTTIfun.java:205)
at oracle.jdbc.driver.T4C8Oall.doOALL(T4C8Oall.java:548)
at oracle.jdbc.driver.T4CPreparedStatement.doOall8(T4CPreparedStatement.java:217)
at oracle.jdbc.driver.T4CPreparedStatement.executeForDescribe(T4CPreparedStatement.java:947)
at oracle.jdbc.driver.OracleStatement.executeMaybeDescribe(OracleStatement.java:1283)
at oracle.jdbc.driver.OracleStatement.doExecuteWithTimeout(OracleStatement.java:1441)
at oracle.jdbc.driver.OraclePreparedStatement.executeInternal(OraclePreparedStatement.java:3769)
at oracle.jdbc.driver.OraclePreparedStatement.executeQuery(OraclePreparedStatement.java:3823)
at oracle.jdbc.driver.OraclePreparedStatementWrapper.executeQuery(OraclePreparedStatementWrapper.java:1671)
at weblogic.jdbc.wrapper.PreparedStatement.executeQuery(PreparedStatement.java:135)
at oracle.apps.iex.diag.IEXStrategyDiag.listdelinquencyStrategyAtBussLevel(IEXStrategyDiag.java:1315)
at oracle.apps.iex.diag.IEXStrategyDiag.runSupportTest(IEXStrategyDiag.java:432)
at oracle.apps.jtf.regress.qatool.base.DiagBase.runTest(DiagBase.java:384)
at oracle.apps.fnd.oam.diagnostics.exec.LegacyJavaTestExecution.runTest(LegacyJavaTestExecution.java:147)
at oracle.apps.fnd.oam.diagnostics.exec.LegacyJavaTestExecution.execute(LegacyJavaTestExecution.java:83)
at oracle.apps.fnd.oam.diagnostics.exec.WorkerThread.run(WorkerThread.java:49)
at java.lang.Thread.run(Thread.java:724)
ACTION - Please log an iTAR (Service Request) for product "Support Diagnostics Project" (ID=1332) to notify support about this issue


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Run Advance collections strategy diagnostic, when system is set to Delinquency Level

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run the strategy diagnostic.

Cause

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