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Error when Accessing the Product tab from Marketing Online (Doc ID 240251.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Marketing - Version 11.5.8 to 11.5.10.3 [Release 11.5]
Oracle Trade Management - Version 11.5.8 and later
Information in this document applies to any platform.
Oracle Trade Management - Version: 11.5.8
This problem can occur on any platform.

Symptoms

When clicking on the Products tab through Oracle Marketing Super User, the following error is displayed:

String index out of range: 0
No further information.
Contact your system administrator if the error persists.



The HTML source of the page shows the following details:

<!-- Error stack of the JSP exception if any:
oracle.apps.jtf.base.resources.FrameworkException: String index out of range: 0
at oracle.apps.asf.query.ViewObject.load(ViewObject.java:403)
at oracle.apps.ams.products.ProductsVO.load(ProductsVO.java:241)
at oracle.apps.asf.webbean.TableWebBean.retrieveData(TableWebBean.java:743)
at
oracle.apps.asf.webbean.WebBeanHandler.retrieveData(WebBeanHandler.java:304)
at _oa__html._amsProductsOverMain._jspService(_amsProductsOverMain.java:758)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:385)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java:259)
at oracle.jsp.JspServlet.internalService(JspServlet.java:178)
at oracle.jsp.JspServlet.service(JspServlet.java:148)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at org.apache.jserv.JServConnection.processRequest(JServConnection.java:456)
at org.apache.jserv.JServConnection.run(JServConnection.java:294)
at java.lang.Thread.run(Thread.java:484)
String index out of range: 0


Sometimes, no errors are seen, but the browser displays only a blank page instead of the Products Overview page.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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