CSF:Update Debrief Lines (Debrief Posting Program) Completes With Warning And Shows Error ORA-06508 With Package CS_CHARGE_DETAILS_PVT Procedure Create_Charge_Details
(Doc ID 2403458.1)
Last updated on AUGUST 15, 2023
Applies to:
Oracle Teleservice - Version 12.2.5 and laterOracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.
Symptoms
On : 12.2.5 version, Charges UI, APIs, and schema
When attempting to process a debrief, the following error occurs:
ERROR
-----------------------
Service Billing Engine calling cs_charge_details_pub.Create_Charge_Details API ended with an error. (API_NAME=CS_Service_Billing_Engine_PVT: Create_Charges).
ORA-06508: PL/SQL: could not find program unit being called in Package CS_CHARGE_DETAILS_PVT Procedure Create_Charge_Details
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Process a debrief
2. The reported error occurs
3. If similar lines are created directly in Service Charges they can be processed without error
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |