CSF:Update Debrief Lines (Debrief Posting Program) Completes With Warning And Shows Error ORA-06508 With Package CS_CHARGE_DETAILS_PVT Procedure Create_Charge_Details

(Doc ID 2403458.1)

Last updated on MAY 25, 2018

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Oracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Charges UI, APIs, and schema

When attempting to process a debrief, the following error occurs:

ERROR
-----------------------
Service Billing Engine calling cs_charge_details_pub.Create_Charge_Details API ended with an error. (API_NAME=CS_Service_Billing_Engine_PVT: Create_Charges).
ORA-06508: PL/SQL: could not find program unit being called in Package CS_CHARGE_DETAILS_PVT Procedure Create_Charge_Details


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Process a debrief
2. The reported error occurs
3. If similar lines are created directly in Service Charges they can be processed without error

Changes

 

Cause

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