26769924 EAM: Asset Update In SS Takes A Long Time To Open The Screen

(Doc ID 2403502.1)

Last updated on MAY 25, 2018

Applies to:

Oracle Enterprise Asset Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Asset Definition

ACTUAL BEHAVIOR
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When selecting Update Asset in SS to update an existing Asset, it is taking over a minute to open the screen. In forms it takes less than 2 to 3 seconds to open the form.

EXPECTED BEHAVIOR
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Both forms and HTML forms should take same time.

STEPS
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The issue can be reproduced at will with the following steps:

1. Maintenance Super User > Find Asset Number>Select Asset Number> select Update Asset

2. From drop down > Select Update Asset. Takes over 1 minute to open the Update Asset screen

3. From Update Asset Screen> Select Maintain Linear Details link. It takes over a minute to open the Linear Workbench Screen.


Changes

 

Cause

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