Task Type Not Showing Task Types List In The List Of Values

(Doc ID 2404288.1)

Last updated on MAY 28, 2018

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Service Request Form

ACTUAL BEHAVIOR
---------------
Task Type List of Values Not Showing any values after Jan 2018 CPU(Critical Patch Upgrade)

EXPECTED BEHAVIOR
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Expect to see that the Task type list of values in the Service request form shows expected values


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Login to Applications
2. Go to Service responsibility
3. Open the Create Service request form and query for any service request
4.Navigate to task tab and click on the Task Type Field
Observe that the Task Type List of values is empty


Cause

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