MFS Laptop: Task and SR Not Synchronized To Mobile Device; Other Data is Synched Correctly

(Doc ID 240464.1)

Last updated on JULY 05, 2018

Applies to:

Oracle Field Service/Laptop - Version 11.5.8 and later
Information in this document applies to any platform.

Symptoms

Task and SR are not synchronized to the mobile device.

Mobile user has synchronized without errors

Diagnostics for Oracle Field Service / Laptop> Task Diagnostic Test shows error:

Task is assigned to a mobile user resource
Task type is schedulable
Task status is assigned
Task with task number %s does not have a task type with a DISPATCH rule
Task assignment status is assigned
The service request has the Installed At address populated
Task is associated to a service request
Task is visible in the Dispatch Center for the engineer
Task type does not have a rule associated to it, of type 'Field Service'

Cause

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