Receipt Status Remains At CONFIRMED Even After Running Remittance & SOT Programs Successfully
(Doc ID 2404660.1)
Last updated on JANUARY 18, 2024
Applies to:
Oracle Payments - Version 12.2.6 and laterInformation in this document applies to any platform.
Symptoms
On Test and Prod: 12.2.5 version, FC Core
ACTUAL BEHAVIOR
Receipt status remains at CONFIRMED even after running the remittance and submit offline transactions process successfully.
EXPECTED BEHAVIOR
Status of the receipt should get changed to REMITTED.
STEPS
The issue can be reproduced at will with the following steps:
1. Go to AR Responsibility
2. Create a Receipt
3. Run Automatic Receipts Process
4. Run Remittance Process
5. Run Submit Offline Transactions Process and verify the receipt status.
BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot clear the receipt.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| References |