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Receipt Status Remains At CONFIRMED Even After Running Remittance & SOT Programs Successfully (Doc ID 2404660.1)

Last updated on FEBRUARY 15, 2019

Applies to:

Oracle Payments - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On Test and Prod: 12.2.5 version, FC Core

ACTUAL BEHAVIOR

Receipt status remains at CONFIRMED even after running the remittance and submit offline transactions process successfully.

EXPECTED BEHAVIOR

Status of the receipt should get changed to REMITTED.

STEPS

The issue can be reproduced at will with the following steps:

1. Go to AR Responsibility
2. Create a Receipt
3. Run Automatic Receipts Process
4. Run Remittance Process
5. Run Submit Offline Transactions Process and verify the receipt status.

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot clear the receipt.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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