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Receipt Status Remains At CONFIRMED Even After Running Remittance & SOT Programs Successfully (Doc ID 2404660.1)

Last updated on MAY 29, 2018

Applies to:

Oracle Payments - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On Test and Prod: 12.2.5 version, FC Core

ACTUAL BEHAVIOR
---------------
Receipt status remains at CONFIRMED even after running the remittance and submit offline transactions process successfully.

EXPECTED BEHAVIOR
-----------------------
Status of the receipt should get changed to REMITTED.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Go to AR Responsibility
2. Create a Receipt
3. Run Automatic Receipts Process
4. Run Remittance Process
5. Run Submit Offline Transactions Process and verify the receipt status.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot clear the receipt.

Changes

 

Cause

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