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Create Supplier Contact Error JBO-29000, Unexpected exception caught: java.lang.NoClassDefFoundErro, ByrSuppAMImpl.java (Doc ID 2404744.1)

Last updated on MAY 29, 2018

Applies to:

Oracle Supplier Hub - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On Release 12.2.6 version, Miscellaneous

When attempting to Create a New Supplier Contact the following error occurs.

ERROR:

"Error Page" ->>
You have encountered an unexpected Error. Please contact your System Administrator for assistance.
Click: 'here" for exception details
.
Error Page
Exception Details.
oracle.apps.fnd.framework.OAException: oracle.jbo.JboException: JBO-29000: Unexpected exception caught: java.lang.NoClassDefFoundError, msg=oracle/apps/pos/supplier/components/server/PosContPurposeAMImpl
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
.
## Detail 0 ##
java.lang.NoClassDefFoundError: oracle/apps/pos/supplier/components/server/PosContPurposeAMImpl
at oracle.apps.pos.supplier.server.ByrSuppAMImpl.initContactData(ByrSuppAMImpl.java:2738)


STEPS TO REPRODUCE
The issue can be reproduced at will with the following steps:
Sign on to Application
Select Responsibility: Supplier Data Librarian Superuser
Navigation: Supplier - Homepage ->> Smart Search ->>
Enter Search Criteria ->> Name: ABC ->> Click: "GO" ->>
Select Supplier: "ABC" ->> Click: "Update" ->> Click: "Contact Directory"->>
Click: "Create" ->> Receive Error: "Error Page" ->>
You have encountered an unexpected Error. Please contact your System Administrator for assistance.
Click: 'here" for exception details
.
Error Page
Exception Details.
oracle.apps.fnd.framework.OAException: oracle.jbo.JboException: JBO-29000: Unexpected exception caught: java.lang.NoClassDefFoundError, msg=oracle/apps/pos/supplier/components/server/PosContPurposeAMImpl
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
.
## Detail 0 ##
java.lang.NoClassDefFoundError: oracle/apps/pos/supplier/components/server/PosContPurposeAMImpl
at oracle.apps.pos.supplier.server.ByrSuppAMImpl.initContactData(ByrSuppAMImpl.java:2738)

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot create New Supplier Contacts without Error.

Cause

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