iStore-Pending Returns -Need Proper Error Messaging While Submitting Return

(Doc ID 2404938.1)

Last updated on MAY 31, 2018

Applies to:

Oracle iStore - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On Test: 12.1.3 version, iStore Pending Returns- Need proper Error Messaging while submitting return

Go to Pending Returns. When you click on Submit Returns we receive an error message. The Error message doesn't help identify problem line number as it displays Line_id.

Error message doesn’t state which Line or which Part Number or Order Number is having issue. Displaying the line_id doesn’t help because it’s not on the screen

ERROR
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Error in Line: OE_ORDER_LINES_ALL42239852 :Quantity cannot be greater than original ordered quantity
Error in Line: OE_ORDER_LINES_ALL42248819 :Quantity cannot be greater than original ordered quantity.

STEPS
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The issue can be reproduced at will with the following steps:

1. Login as a iStore User
2. Click Orders Link
3. Click on Returns link
4. Click on Pending Return button
5. Click on Submit Return
6. Error message showing order line id which is not indicating which line and part number to correct the same

Changes

 

Cause

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