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Is it Possible to Enter Details Manually in the Solutions Section of the Service Request Form ? (Doc ID 2404964.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.


Is it possible enable the Solution section in Service Request form workbench tab so that it is possible to enter new values for outcome title and others ?


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