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Is it Possible to Enter Details Manually in Solutions Section In Service Request Form ? (Doc ID 2404964.1)

Last updated on MAY 30, 2018

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Goal

Is it possible enable the Solution section in Service Request form workbench tab so that it is possible to enter new values for outcome title and others ?
 

Solution

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