When Submit Charge The Following Error Occur : .... For an item to be lB Trackable, the “Comms_nl_trackable_flag” needs to be set to “Y’ ....

(Doc ID 2405075.1)

Last updated on MAY 30, 2018

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Charges UI, APIs, and schema

When attempting to create / submit a charge line the following error occurs.

ERROR
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Error:This item(&item_name) is not Installed Base Trackable. For an item to be lB Trackable, the “Comms_nl_trackable_flag” needs to be set to “Y’ for the combination of Inventory item (&item_id) and Inventory Master Organization ID (&org_id) passed. Please check the item definition.


STEPS
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The issue can be reproduced at will with the following steps:
1. (R) Service
2. (Nav) Service Request > Create Service Request
3. Search a particular Service request

Create a new Charge line with an non-Installed Base item.

Save and submit the charge line


Cause

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