Service Charges: Error when Submitting - "... For an item to be lB Trackable, COMMS_NL_TRACKABLE_FLAG needs to be set to “Y’..."
(Doc ID 2405075.1)
Last updated on MARCH 11, 2019
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
When attempting to create / submit a charge line the following error occurs.
This item (&item_name) is not Installed Base Trackable.
For an item to be lB Trackable, the “Comms_nl_trackable_flag” needs to be set to “Y’ for the combination of Inventory item (&item_id) and Inventory Master Organization ID (&org_id) passed.
Please check the item definition.
(N) Service Request > Create Service Request
- Search a particular Service Request
- Create a new Charge line with an non-Installed Base item.
- Save and submit the charge line
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