Service HTML: Service Request Page Crashes Attempting To Update/Create Ship To/Bill To Address

(Doc ID 2405251.1)

Last updated on MAY 30, 2018

Applies to:

Oracle Customer Support - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

Service page crashes when attempting to Update or Create a Ship To or Bill To Address.
The error occurs regardless of the field on the page that is being updated.

Error:

[...]
## Detail 0 ##
java.lang.NullPointerException
at java.math.BigDecimal.(BigDecimal.java:739)
at oracle.apps.cs.csz.tca.server.LocPartiesVOImpl.initQuery(LocPartiesVOImpl.java:51)
at oracle.apps.cs.csz.tca.server.AddressRootAMImpl.isSharedLocation(AddressRootAMImpl.java:189)
at oracle.apps.cs.csz.tca.server.AddressRootAMImpl.isSharedLocationUpdated(AddressRootAMImpl.java:141)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
[...]

Steps:

(R) Customer Support Specialist
(N) Agent Dashboard

 - Create a new Service Request
 - Using a customer name as the reference > Add an Item and Problem Summary
 - Save the SR.
 - Go to the Ship To Address and select the Create Address or Update Address button (it does not matter).
 - Make a change to any field on the form and attempt to save.

 => Error occurs.

Cause

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