Service HTML: Service Request Page Crashes Attempting To Update/Create Ship To/Bill To Address
(Doc ID 2405251.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Customer Support - Version 12.2.6 and laterInformation in this document applies to any platform.
Symptoms
Service page crashes when attempting to Update or Create a Ship To or Bill To Address.
The error occurs regardless of the field on the page that is being updated.
Error:
[...]
## Detail 0 ##
java.lang.NullPointerException
at java.math.BigDecimal.(BigDecimal.java:739)
at oracle.apps.cs.csz.tca.server.LocPartiesVOImpl.initQuery(LocPartiesVOImpl.java:51)
at oracle.apps.cs.csz.tca.server.AddressRootAMImpl.isSharedLocation(AddressRootAMImpl.java:189)
at oracle.apps.cs.csz.tca.server.AddressRootAMImpl.isSharedLocationUpdated(AddressRootAMImpl.java:141)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
[...]
Steps:
(R) Customer Support Specialist
(N) Agent Dashboard
- Create a new Service Request
- Using a customer name as the reference > Add an Item and Problem Summary
- Save the SR.
- Go to the Ship To Address and select the Create Address or Update Address button (it does not matter).
- Make a change to any field on the form and attempt to save.
=> Error occurs.
Changes
Cause
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In this Document
Symptoms |
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Cause |
Solution |
References |