My Oracle Support Banner

Service HTML: Service Request Page Crashes Attempting To Update/Create Ship To/Bill To Address (Doc ID 2405251.1)

Last updated on MAY 30, 2018

Applies to:

Oracle Customer Support - Version 12.2.6 and later
Information in this document applies to any platform.


Service page crashes when attempting to Update or Create a Ship To or Bill To Address.
The error occurs regardless of the field on the page that is being updated.


## Detail 0 ##
at java.math.BigDecimal.(
at oracle.apps.cs.csz.tca.server.LocPartiesVOImpl.initQuery(
at oracle.apps.cs.csz.tca.server.AddressRootAMImpl.isSharedLocation(
at oracle.apps.cs.csz.tca.server.AddressRootAMImpl.isSharedLocationUpdated(
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(
at sun.reflect.DelegatingMethodAccessorImpl.invoke(


(R) Customer Support Specialist
(N) Agent Dashboard

 - Create a new Service Request
 - Using a customer name as the reference > Add an Item and Problem Summary
 - Save the SR.
 - Go to the Ship To Address and select the Create Address or Update Address button (it does not matter).
 - Make a change to any field on the form and attempt to save.

 => Error occurs.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.