Sales Synchronization (SyOrAsp.Exe) Error : Outlook Doesn't Seem To Be Installed On This Machine

(Doc ID 2405270.1)

Last updated on MAY 30, 2018

Applies to:

Oracle Sales for Handhelds - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In 12.1.3

Sales Synchronization will not install

When trying to install Oracle Sales Synchronization, getting an error:

Outlook doesn't seem to be installed on this machine. Oracle Sales Synchronization requires Outlook 2000 or above to be installed. This installation will be aborted. Please install Outlook and then try again.

Outlook is installed. Microsoft Office Professional Plus 2016.

Changes

 

Cause

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