Service HTML: One-Time Address Requiring Site Number When Profile Option "HZ: Generate Party Site Number" = 'Yes'

(Doc ID 2405391.1)

Last updated on MAY 30, 2018

Applies to:

Oracle Customer Support - Version 12.2.4 to 12.2.5 [Release 12.2]
Information in this document applies to any platform.

Symptoms

While updating a Service Request with a one-time address, the system is still asking for the Site Number, even when "HZ: Generate Party Site Number" is already to set to 'Yes'.  

The "Site Number" shows as a mandatory field, but the record can not be saved even with a value entered in it.
If the user enters a value for "Site Number", the application returns an error message when saving.

Steps:

(R) Customer Support Specialist
(N) Agent Dashboard

- Set "HZ: Generate Party Site Number"  profile option to "Yes" at the Site level.
- Update the SR and try to create one-time address.
   => The screen is asking for "Site Number". It is a mandatory field.

- Enter a value for "Site Number", but the record can not be saved.
   => The application returns an error message when saving.

Error:

null You cannot pass the party site number because the profile option HZ:Generate Party Site Number is either Null or is set to Yes.
An Error occured while creating one time address.
(API_NAME=Update_ServiceRequestCREATE_ONETIME_ADDRESS)

Cause

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