My Oracle Support Banner

Independent Condition For Renewal Not Considering The Custom Function Defined (Doc ID 2406152.1)

Last updated on JUNE 01, 2018

Applies to:

Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Service contract Renewals

ACTUAL BEHAVIOR
---------------
Custom function has been defined under Independent condition, still its not considered while picking up the contracts for renewal.


EXPECTED BEHAVIOR
-----------------------
Custom function logic defined under Independent condition needs to be considered while picking up contracts for renewal.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Service Contracts Manager (R) -> Setup -> Contract Events -> Independent Condition.
2. Provide custom logic defined under Function tab as the filtering condition to pick up contracts.
3. Run Date Assembler, contracts got picked up that satisfies date condition even when not satisfying the custom logic under Function.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot avail function based Independent condition.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.