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12.2 E-Business Suite Workflow Mailer Inbound Emails Are Stuck Due To Error ' javax.mail.StoreClosedException: failed to create new store connection' And 'UNEXPECTED oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.open Unable to connect to mail store' (Doc ID 2406530.1)

Last updated on JUNE 05, 2018

Applies to:

Oracle Workflow - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

E-Business Suite 12.2 Workflow, Workflow Mailer Inbound Processing related issues

 

 

 



Oracle EBS R12 workflow mails are getting stuck in inbox, the mails are not moving to processed or discard folder.

The following error is received when the issue occur:

Unable to move message {null} -> javax.mail.StoreClosedException: failed to create new store connection

The workflow mailer log contains the following details:
  

[Apr PM GMT-05:00]:15:-1:-1:xxxxxx.com:xx.xxx.xxx.xx:-1:-1:1:20:SYSADMIN(0):-1:Thread[inboundThreadGroup1,5,inboundThreadGroup]:xx.xxx.xxx.xx:12646:152:1:UNEXPECTED:[SVC-GSM-WFMLRSVC-86-10006 : oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.open()]:Unable to connect to mail store
[Apr PM GMT-05:00]:15:-1:-1:xxxxxx.com:xx.xxx.xxx.xx:-1:-1:1:20:SYSADMIN(0):-1:Thread[inboundThreadGroup1,5,inboundThreadGroup]:xx.xxx.xxx.xx:12646:152:1:UNEXPECTED:[SVC-GSM-WFMLRSVC-86-10006 : oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.open()]:Unable to connect to mail store

 

Cause

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