My Oracle Support Banner

Need To Add Function CSI_OA_INST_DETAILS To OKS Based Menu, But Only Able To See A Read-only Form (Doc ID 2407331.1)

Last updated on JUNE 11, 2018

Applies to:

Oracle Installed Base - Version 12.1.3.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Read only page opens for install base when CSI_OA_INST_DETAILS added to any other responsibility menu

EXPECTED BEHAVIOR
-----------------------
When you CSI_OA_INST_DETAILS added to OKS based menu you should be able to update the instance

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add the function CSI_OA_INST_DETAILS to service contract menu
2. When you click the above function from OKS read only page will be populated

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot edit the instance from OKS

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.