Receivables Balance showing incorrect values on Case folder

(Doc ID 2407547.1)

Last updated on JUNE 12, 2018

Applies to:

Oracle Credit Management - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

On : 12 version, Analysis Tab

Receivables Balance is not getting updated

In the Credit Analysis : Credit Summary screen the Receivables Balance shows incorrect values on Case folder


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Credit management super user responsibility
2. Case folder
3. Account summary page


Cause

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