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RMA Line With Approval Stuck at 'Wait for Approval' (Doc ID 2407868.1)

Last updated on JUNE 06, 2018

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

The Return Material Authorization (RMA) line is stuck at the Work Flow (WF) status of:
'Wait for Approval' activity, but the approval notification wasn't sent to the Approver.
The RMA line uses the WF: "Line Flow - Return for Credit with Receipt and Approval"
and the Header level WF is: "Order Flow - Generic".

WORKFLOW LINE STATUS :
PROCESS_NAME                                                           ACTIVITY_NAME   ACT_STATUS  INT_ACTIVITY_NAME
Line Flow - Return for Credit with Receipt and Approval   Wait for Approval   Notified         APPROVE_WAIT_FOR_H
 

Solution

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