RMA Line With Approval Stuck at 'Wait for Approval'
(Doc ID 2407868.1)
Last updated on DECEMBER 04, 2019
Applies to:Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.
The Return Material Authorization (RMA) line is stuck at the Work Flow (WF) status of:
'Wait for Approval' activity, but the approval notification wasn't sent to the Approver.
The RMA line uses the WF: "Line Flow - Return for Credit with Receipt and Approval"
and the Header level WF is: "Order Flow - Generic".
WORKFLOW LINE STATUS :
PROCESS_NAME ACTIVITY_NAME ACT_STATUS INT_ACTIVITY_NAME
Line Flow - Return for Credit with Receipt and Approval Wait for Approval Notified APPROVE_WAIT_FOR_H
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