No Results Found when Search by Serial Number in Item Instance Search Page

(Doc ID 2408373.1)

Last updated on JUNE 06, 2018

Applies to:

Oracle Installed Base - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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No search results found when a UI Search Item Instances search is done by 'Serial Number' in InstanceSearchPG

EXPECTED BEHAVIOR
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Expect item instance search results when search by serial number.


STEPS
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1. OAT responsibility > Assets > Item Instance > In the Item Instance Search page, search by 'Serial Number'.
2. 'No Results found' in search results.
4. Then go to the inventory responsibility, material transactions form
5. Choose the inventory organization, query by item, click in the Lot/serial button.
6. Can see the serial number is linked to the correct item, but unable to see it in the item instance search.

Cause

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