Error While Clicking On The Service Name Hyperlink From Contract Search Page

(Doc ID 2408459.1)

Last updated on JUNE 07, 2018

Applies to:

Oracle Service Contracts - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

Getting an error when clicking the contract hyperlink from the results in the Contract Search form.

ERROR
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You have encountered an unexpected error. Please contact your System Administrator for assistance.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Service Contracts manager -> Contract Administration -> Contract Search.
2. Search by serial number that retrieves result rows.
3. Click on service name of result row to receive stated error.


Changes

 

Cause

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