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How To Remove the Hold from the EBS Sales Order After Resolving the Screening Hold in GTM? (Doc ID 2408677.1)

Last updated on JUNE 01, 2023

Applies to:

Oracle Global Trade Management - Version 6.4.2 and later
Oracle Global Trade Management Cloud Service - Version 6.4.2 and later
Information in this document applies to any platform.


When you send a EBS Sales Order or Delivery to GTM for screening, the EBS will set the Sales Order or Delivery in hold waiting for the screening result. 

GTM will send the Screening Response XML to EBS.

If the Screening is COMPLIANT, then EBS removes the exception hold of the sales order or delivery.

If the response is NOT_COMPLIANT, the exception will not be removed.

You need EBS to removes the exception hold of the sales order or delivery when the user manually resolve the compliance issues in GTM. Does this happen automatically?


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