Location To Region Mapping Requests Going In Error

(Doc ID 2408736.1)

Last updated on JUNE 07, 2018

Applies to:

Oracle Shipping Execution - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Setup Issues

Location to Region Mapping requests going in Error :
Unexpected error has occured in Get_Region_Info
Oracle error message is ORA-06502: PL/SQL: numeric or value error: character string buffer too small
Unexpected error has occured in Get_Region_Info
Oracle error message is ORA-06502: PL/SQL: numeric or value error: character string buffer too small"

Applied patch 17636510, to correct the following:
Unexpected error has occured in Get_Region_Info
Oracle error message is ORA-00904: "T"."STATE": invalid identifier
Unexpected error has occured in Get_Region_Info
Oracle error message is ORA-00904: "T"."STATE": invalid identifier
Unexpected error has occured in Get_Region_Info
Oracle error message is ORA-00904: "T"."STATE": invalid identifier


After apply the patch, the new error applies

ERROR
-----------------------
ORA-06502: PL/SQL: numeric or value error: character string buffer too small


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Order Management Super User
Navigate: Shipping/Interfaces/Run
Select "Location to Region Mapping".

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run the process without errors

Cause

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